Manager, Education, Beverly Hills
Company: Disability Solutions
Location: Beverly Hills
Posted on: April 26, 2024
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Job Description:
Manager, Education, Beverly Hills At CHANEL , we are focused on
creating an inclusive culture that nurtures personal growth,
contributing to collective progress. We believe the uniqueness of
each individual increases the diversity, complementarity, and
effectiveness of our teams. We strongly encourage your application,
as we value the perspective, experience, and potential you could
bring to CHANEL . About the role : The Manager, Education will play
a key role in supporting the development of the team, on and off
floor coaching to further strengthen the best-in-class experience
for CHANEL clients. This role will be responsible for implementing
and sustaining educational initiatives for our teams in the Retail
Boutiques and will partner with the Boutique Leadership Team to
develop a holistic view of training opportunities while identifying
opportunities and suggest and deliver learning-based solutions that
align to the organizational goals and objectives . This role is to
become more agile in identifying and responding to training needs
at the boutique level and to also elevate the client interaction
and experience. What impact you can create at CHANEL : Design,
develop, lead, and facilitate in-store training modules on product
knowledge, service behaviors and selling skills. Strong partnership
with Boutique Leadership Team, Fashion Education, HR Business
Partner, and Style Expertise to help identify individual training
needs and actively coach team members on expected service and sales
behaviors on the sales floor. Facilitate learning through a variety
of delivery methods including classroom instruction, digital
training, and engaging interactions with the team. Provide
leadership and direction on training methodology and instructional
delivery to ensure learning effectiveness. Partners with the
Boutique Leadership Team and HR Business Partner to identify
individual training needs for team members. Partner with Boutique
Leadership Team and HR Business Partner to assess and evaluate
results of training and coaching to further develop plans to
continually improve results. Partner with Fashion Education to
facilitate Bonjour CHANEL ! New Hire/guide program. Participates in
the preparation of Collections Training to ensure alignment of
messages. In collaboration with the Boutique Leadership Team,
propose and organize a training calendar in shop to effectively
execute on the needs of the boutique Organize set up and help
animate in depth product and service trainings within Boutique in
collaboration with Fashion Education Solicits experts of the shop
to co-facilitate morning meetings such as product managers,
specialists (Shoes, F&B) Support the Boutique Leadership Team
to monitor the quality and impact of training execution via follow
up analysis of KPI's and VOC as well as qualitative learnings to
measure success, react and adapt content needs accordingly to
exceed service standards. Ensure teams have completed necessary
prep work before training's You are energized by: Experienced in
formalized training preferably within the retail landscape Possess
strong interpersonal communication skills, including outstanding
presentation skills to small and large groups Ability to manage,
motivate and coach others, while also building and fostering a
team-focused culture. Including and not limited to a comfort level
with giving feedback. Able to work independently and transparently,
possessing the judgment to provide frequent, concise, and cogent
management updates. Highly creative and organized with the ability
to handle multiple priorities and complete tasks/projects in
accordance with stated deadlines. What you will bring to the team:
Ability to thrive in a team environment and work collaboratively
Understanding of, and passion for client experience Excellent
communication skills Foreign language skills are preferred but not
required Passion for the House of CHANEL , its history, product
offerings, and commitment to social and cultural initiatives
Curiosity and desire to learn and grow professionally within the
world of CHANEL Position Logistics: Minimum of 5 years' experience
in a luxury or high service-oriented environment. Bachelor's degree
preferred Able to lift 15lbs. Must have flexible schedule with the
ability to work late nights, weekends, and some holidays Work-Place
Essential: This role requires 5 days in person office at the
designated location/office. Compensation: The anticipated base
salary range for this position is $69,100 through $104,800. Base
salary is one component of the total compensation for this
position. Other forms of variable pay [may/will] be offered for
this position. Other components [may/will] include bonus potential,
benefits, and/or perks . Benefits and Perks: Wellbeing resources
include dedicated paid time off for wellbeing (2-week August Office
Closure and Wellbeing Days in Retail) and a Wellbeing fund Family
and care giving benefits (inclusive of parental leave, fertility
support, MilkStork , and Care.com Membership) Generous paid time
off policies to include vacation, holiday, sick and volunteer days
401K and other incentives Robust healthcare offerings; medical,
dental, vision, MDLIVE (virtual care), One Medical, Flexible
Spending Accounts (Health Care & Dependent Care), Health Savings
Account and Employee Assistance Program Life insurance, Accidental
Death & Dismemberment, Short Term Disability, Long Term Disability,
Health Advocate, International Business Travel Accident & Medical,
and Commuter Transit & Parking Additional Information: CHANEL is a
private company whose values are grounded in creating the
conditions for people to perform at their best and feel fulfilled
and confident in their work. We offer a unique work environment
where individuals are encouraged to better understand the brand,
the business, and motivations, so that together we can unlock the
possibilities of growth. This is reflected in: Diversity and
Inclusion: At CHANEL , we are intentional in promoting Diversity &
Inclusion. We foster respect, empathy, and dignity for all . We
believe strongly that the diversity of our people across the full
spectrum of human differences is essential to our organisation and
the connections we have with each other and our clients. We offer
Employee Resource Groups in the US that are voluntary, open to all,
employee-led groups formed around a shared identity or lived
experience, whose aim is to foster a diverse, inclusive, and
equitable community aligned with the values and missions of the
communities they support. CHANEL Community: CHANEL Community
empowers our employees to channel their passions, talents, and
sense of purpose to contribute to and learn from our communities.
Employees are encouraged to take time off annually to volunteer
through CHANEL Community. CHANEL also matches employee donations to
select charitable organizations. Sustainability: CHANEL Mission
1.5-- is our climate action plan. It is focused on transforming the
business in line with the ambitions of the Paris Agreement on
climate change to limit the average global mean temperature
increase to 1.5 degrees Celsius above preindustrial levels.
Employees are encouraged to contribute to our US Sustainability
efforts at the corporate level and within the divisions, through
organized taskforces and initiatives. Arts and Culture: We are
committed to extending our legacy of cultural engagement. Global
support includes the CHANEL Culture Fund, which supports a select
group of leading art culture institutions across the globe, and the
CHANEL Next Prize for the next generation of creative talent . US
support currently includes Annual sponsorship of the MoMA film
program, Tribeca Film Festival programs and Through Her Lens,
Support of the Academy Gold Fellowship for Women and Sponsorship of
the BAAND Together Dance Festival at Lincoln Center. Fondation
CHANEL : Since 2011, Fondation CHANEL 's mission is for women and
girls to be free to shape their own destiny. Through multi-year
partnerships with financial and technical support, Fondation CHANEL
is committed to improving the safety and autonomy of women and
adolescent girls around the world, impacting over a million women
and girls in its first 10 years. For more information, please
navigate to the Fondation CHANEL website here Career and Leadership
Development: We have dedicated in-house teams focused on supporting
the onboarding of employees, developing leadership skills via
custom programs like Imagine CHANEL People, Heart of Leadership and
group and individual coaching, and blended online and live classes
offered on our Bloom platform and by skilled trainers, such as
Shape Your Career, to develop career building skills. * CHANEL ,
Inc. benefits and perks are dependent on eligibility and subject to
modification by CHANEL at any time.
Keywords: Disability Solutions, Rancho Palos Verdes , Manager, Education, Beverly Hills, Education / Teaching , Beverly Hills, California
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